Return Client Policy
If you haven’t been to Cynthia Aesthetics in 6 months or more for a Skin Care/Medical Spa Treatment please proceed with booking the very first skincare treatment we did during your consultation session. (This treatment can be found in your appointment history by logging into your account on booker)
If you don’t CONFIRM your appointment via email, by your corresponding appointment time 24 hours prior, the system will automatically cancel your appointment to accommodate a waitlist client.
If you cancel your CONFIRMED appointment on the same day as your appointment you will be charged the full price 100% of that appointment.
If you canceled or no-showed your last appointment with me and your card on file declined, you will not be able to re-book until your outstanding balance is paid.
Your Credit Card will NOT be charged at the time of booking. On the day of your appointment during check out, you can choose to pay with the card on file, a different card, cash. Pre-Purchased Cynthia Aesthetics Gift Certificate or Gift Card (Visa, MasterCard or American Express Gift Cards).
Booking Appointments - Cynthia Aesthetics is online booking ONLY, you MUST self-book your appointment online.
Canceling Appointments - If you need to cancel an appointment you booked, PLEASE log into your account to do so. No appointments will be booked or canceled via calls, email or text message. If you need to cancel your appointment within the cancelation policy, the system will not allow you to do so if it’s within 24 hours. Please text message Cynthia at 646-818-9602, for assistance with canceling and be advised you will be charged the late or same day cancelation fee, upon canceling.
Cancellation Policy - Please be advised that rescheduling your appointment within 24 hours of your current appointment is the SAME as canceling. Because Cynthia Aesthetics is completely booked, I don’t offer the option to reschedule, you will need to cancel your appointment.
LATE CANCELLATION - All late cancellations (within 24 hours of your appointment) is subject to 50% (of the service booked) cancelation fee. For Example: If you have an appointment scheduled at 12 noon, and you cancel at 6pm the evening before, that is considered a late cancelation.
SAME DAY CANCELLATION - All same-day cancellations are subject to a 100% (of the service booked) cancelation fee. Same-Day Cancellations are treated as No-Shows.
NO-SHOW POLICY - All no-show appointments will be subject to a 100% (full price of the service booked) no-show fee.
Waitlist Policy - Please be advised before signing up for the waitlist that it is an automated system. You will not be notified prior to your appointment being moved. Please be specific, do not choose “any” if you cannot make it for any day, date or time. In the event there is a cancelation on the day, date and time frame you want, you will receive an email that your request has been fulfilled. If you can make and accept the appointment, please confirm. If you cannot make the appointment and decline the request, you MUST log into your account and cancel. If you don’t confirm, we will reach out to you via text message, if we don’t hear from you we will have to cancel your appointment to accommodate the following waitlist client.
Appointment Shifted - If your appointment gets shifted, you will receive an email letting you know that your appointment time has been updated. The system detected an opening or gap in my schedule. To prevent wasted space or time, and to allow everyone to get an appointment in a timely manner, your appointment has been shifted up or down about 15-30 minutes from its original time. If you cannot make the new time, PLEASE TEXT CYNTHIA IMMEDIATELY at 646-818-9602, so that your appointment can be moved back to its original time.
The day of your appointment - Please be advised that if you are the first client of the day, there may be no one at the skin clinic yet, please do not arrive more than 10 mins earlier than your appointment. There may be a wait when you arrive for your appointment. Please come alone, space is limited and reserved for clients ONLY. For safety reasons THERE'S NO KIDS OR PETS ALLOWED!
Booking a Medical Spa Treatment - If your account/profile is not cleared for pre-treatment, upon booking a Medical Spa Treatment the system will automatically cancel your appointment to accommodate a waitlist client.
Due to Medical Spa Treatments being Advance Skin Services, your skin MUST be properly pre-treated with the home care products Cynthia recommended at the time of your consultation. First appointment or follow-up after your first appointment at least 14 -28 days prior to any medical spa treatment. You MUST discontinue all prescribed topicals a full 7 days prior to any skin service with Cynthia. Retinol - You can only continue using PCA SKIN Intensive 0.5% Pure Retinol Night Treatment prior to appointment unless your skin is excessively dry, sensitive or advised not to by Cynthia. All services except Dermaplaning® and Dermaplaning® + Oxygenating Trio® will receive post-procedure products.